Frequently asked questions

TachyCab offers a free base and Premium features (subscription). Prices and any trials are shown on the Subscribe page and in the app stores. Current offers are also listed in the app.

Android (Google Play and, where applicable, the official APK), the web portal in a modern browser, and iOS depending on rollout. A recent smartphone is recommended for truck GPS and CB.

The TachyCab site and app are the product (logbook, GPS, subscription). TachyCab News is the transport news media: its terms and privacy are separate. Product Terms of Sale (CGV) live on this site.

Each driver should generally use their own account. For a company rollout, contact us via the form (fleet topic) to discuss organisation, security and operational needs.

Use the same credentials as the mobile app (e-mail / password, Google or Apple where available). One account opens both the app and the portal. Forbindelse.

Use “Forgot password” on the portal or app sign-in screen. If nothing arrives, check spam, then contact support with the account e-mail.

No. TachyCab is a support and indication tool. Only the approved tachograph, official documents and employer payslips are authoritative. RSE calculations and payroll simulations are estimates.

Yes: importing common driver-card formats (e.g. C1B) supports indicative tracking of driving and rest times under Regulation (EC) No 561/2006, without replacing legal control.

No. Any typing or settings must be done with the vehicle stopped, in line with the Highway Code. Set up navigation before departure and prefer voice / hands-free mode.

Routes, restrictions (size, weight, tunnels, etc.) and traffic info are indicative, based on third-party data (e.g. OpenStreetMap). Always check compatibility with your vehicle and real-world signs.

CB needs an Internet connection (4G/Wi-Fi) for real-time audio. Other features may remain available offline in a degraded mode depending on context.

No: map / CB presence is optional, with explicit consent, and short-lived (~90 seconds). Aggregated traffic indicators, if enabled, do not keep raw individual traces. See the privacy policy.

On the website: secure Stripe payment (often without store commission). On mobile: Apple / Google in-app purchases under their rules. Prices may differ. See Subscribe and the Terms of Sale. Terms of Sale.

Consumers: right of withdrawal under conditions (14-day period, exceptions for digital content already started). Dedicated path on the Withdrawal page. Cancel renewal via portal / Stripe (web) or store account settings (mobile). Details in the Terms of Sale. Withdrawal · Terms of Sale.

Web payment: Stripe receipt e-mail and/or customer portal. In-app purchases: Google Play or App Store history. Keep these records for your accounting.

Encryption in transit (TLS), local and cloud measures depending on features, European hosting for the site, documented providers (Firebase, Stripe, maps, etc.). You have GDPR rights (access, erasure, etc.). See the privacy policy. Konfidensialitet.

In the app: Settings → account / data → delete (if available), or request by e-mail. Personal cloud data is erased within the periods stated in the privacy policy, except legal obligations (e.g. payment records). contact@tachycab.com.

Site footer: Legal notice, Privacy, Terms of Service, Terms of Sale and Withdrawal. In the app: menu and Settings → Data open the matching web pages. Legal notice · CGU · Terms of Sale · Konfidensialitet.